Privacy Policy

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Our contact details 

Name:  Complete Psychology Ltd

Phone Number: 07510 944916 or 01858 440740

E-mail: shannon@complete-psychology.com

The type of personal information we collect:

We currently collect and process the following information:

· Contact details of Patients (for example telephone numbers, email addresses, postal addresses)

· Contact details of patients legal and professional representatives (for example Lawyers, Social Workers, Child Guardians, Psychology/Expert Witness Agencies)

· Child details from court (for example name, DOB, address, medical records, documentation relating to safe guarding and court procedures)

· Patients details from psychology therapy consultations (for example notes of sessions, assessments, diagnosis, treatment details, relevant situational information)

· Notes from patient information sent to Complete Psychology Ltd via the court process for Psychological Assessments

· Court Orders

· Copies of Court Bundles and legal documentation regarding patients (including but not exclusive to: child arrangement orders, positioning statements, social worker information, police reports, medical records, health visitor record, CAFCASS records, education records, statements of evidence, evidence, HST, mobile phone records, family member statements)

·  Copies of Psychological Assessments (for example STAXI-2, SASSI-4, MCMI-IV, VASQ, Parent Stress Index, DAST-10, BASC 3, WASI, PCL-5, SOCRATES, PASS, PAM, AUDIT)

·  Copies of Psychological Assessments, Diagnosis and Treatments

· Patient medical insurance details and correspondence with medical insurers

· Customer details of financial transactions (for example BAC payments, invoicing)

· Therapy contracts and signed copies of T&C’s

· Employee data (for example financial, contact details, next of kin and personal identifiers)

· Website users stats

· Social media users stats

How we get personal information and why we have it?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· You are engaged in psychological therapy from Complete Psychology Ltd

. You are engaged in law proceedings for which one of our psychologists acts as an expert witness

· You are employed at Complete Psychology Ltd

We also receive personal information indirectly, from the following sources in the following scenarios:

· Courts in England and Wales

· Solicitors

· Expert Witness Agencies

· Psychology Agencies

· Local Authorities

· Health Visitors

· Social Workers

· GP’s – Medical Records

. NHS

· Midwives

· Psychiatric nurses

· Psychiatrists

· Police Records

· Education authorities and professionals

· Other clinical psychologists and mental health professionals

We use the information that you have given us in order to:

· Undertake Psychological Assessments

· Perform expert witness duties for Courts 

· Perform expert witness duties on behalf of Psychology Agencies and Expert Witness Agencies

· To assess, diagnose and treat a variety of mental health issues

· To support employment of staff, enabling the operation of Complete Psychology Ltd

· To make renumeration payments to employees

· To ensure Complete Psychology Ltd are able to provide the correct accountancy information to Companies House and HMRC

· Following the guidance of our professional bodies; HCPC and BPC, we will undertake marketing activities

We may share this information with 

· Professional bodies or other professionals if we think you are at harm or will harm others (for example the Police, a social worker or next of kin)

· The Courts and Legal Professionals

· Expert Witness/Psychology Agencies

· Social Workers 

· Local Authorities

· Medical Insurers

· Employees of Complete Psychology Ltd

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

1) If held electronically, all data will be password protected.

2) If physically held, it will be stored in a locked filing cabinet.

How long we will keep your data

Your written records will be stored securely for 7 years after the last interaction with an adult client, and up to the age of 25 years for a child under 16 when last seen, or 26 years for 17-18 year olds.

We will keep all legal expert witness assessments and supporting documentation for 7 years or as the court instructs us.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access- You have the right to ask us for copies of your personal information. 
• Your right to rectification- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Unless otherwise stated by the Courts.
• Your right to erasure- You have the right to ask us to erase your personal information in certain circumstances.  Unless otherwise stated by the Courts.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Unless otherwise stated by the Courts.
• Your right to object to processing- You have the the right to object to the processing of your personal information in certain circumstances. Unless otherwise stated by the Courts.
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. Unless otherwise stated by the Courts.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info.completepsychology@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

info.completepsychology@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data. Our ICO number is ZA769538.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk